Verified Course

Capstone Role Plays

Institution:
Sumo Logic
Skills:
Duration:
90 minutes

This course is designed to help Sumo Logic sales professionals improve their skills in cold calling, discovery calls, demos, and customer go-lives. The course will cover role-playing exercises for each of these areas, so that participants can practice and receive feedback in a safe and supportive environment. In the cold calling section, participants will learn how to make an effective introduction, ask probing questions, and overcome objections. They will also practice active listening and learn how to tailor their pitch to the needs of the customer. In the discovery call section, participants will learn how to ask questions that uncover the customer's real needs and pain points. They will also practice active listening and learn how to effectively use Sumo Logic's features and capabilities to address the customer's needs. In the demo section, participants will learn how to structure an effective demo that highlights the key features and benefits of Sumo Logic. They will also practice active listening and learn how to effectively answer questions from the customer. In the customer go-live section, participants will learn how to effectively prepare for and execute a customer go-live. They will also practice active listening and learn how to troubleshoot common issues that may arise during a go-live.

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